Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how silvbridge (silvbridge Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data responsibly. This policy outlines our practices regarding data collection, processing, and your rights as a user of our website and services.

Who We Are

We operate a commercial catering equipment and stainless steel worktops wholesale business serving the Drogheda and wider Ireland region. As the data controller, we are responsible for processing personal information in accordance with applicable data protection laws. Our commitment is to transparency and compliance with all relevant regulations.

Information We Collect

We collect various types of information to provide our services effectively:

• Contact information: name, email address, phone number, and business address when you inquire about products or services
• Business details: company name, industry type, and purchasing preferences
• Technical information: IP address, browser type, device type, and pages visited through cookies and analytics
• Communication records: messages, enquiries, and correspondence related to our products and services
• Payment information: processed securely through third-party payment providers (we do not store card details)

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to receive marketing communications or allow cookie usage
• Legitimate Interest: To provide products and services, improve our website functionality, and ensure security
• Contractual Necessity: To fulfil orders and provide services you have requested
• Legal Obligation: To comply with tax, accounting, and other legal requirements

How We Use Your Information

Your information enables us to deliver better services and maintain effective communication:

• Processing and fulfilling your orders for catering equipment and worktops
• Responding to enquiries and providing customer support
• Sending product updates, offers, and promotional materials (with your consent)
• Analyzing website usage to improve our services and user experience
• Ensuring website security and preventing fraud or misuse
• Maintaining accurate business records and complying with legal obligations

Data Retention

We retain your personal information only as long as necessary for the purposes outlined above. Specific retention periods are as follows:

• Contact Form Enquiries: Up to 24 months after your last interaction with us
• Order and Transaction Records: Up to 7 years for accounting and tax compliance purposes
• Analytics and Cookie Data: Up to 12-14 months, after which data is automatically deleted
• Server Logs: Up to 12 months for security and performance monitoring
• Marketing Communications: Until you unsubscribe from our mailing list

Your Rights

You have important rights regarding your personal data. These include:

• Right of Access: You can request a copy of your personal information held by us
• Right to Rectification: You can ask us to correct inaccurate or incomplete data
• Right to Erasure: You can request deletion of your data, subject to legal obligations
• Right to Restrict Processing: You can limit how we use your information
• Right to Data Portability: You can receive your data in a portable format
• Right to Object: You can object to certain types of processing, including marketing
• Right to Withdraw Consent: You can withdraw consent at any time without affecting past processing

Cookies and Tracking

We use cookies to enhance your browsing experience and understand how you interact with our website. Cookies are small files stored on your device that help us remember your preferences and track website performance. We use both essential cookies (necessary for website functionality) and optional cookies (for analytics and marketing purposes). You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share data with trusted partners who assist us in providing services, including payment processors, hosting providers, and analytics services. All third parties are bound by confidentiality agreements and data protection obligations. We may also disclose information when required by law or to protect our legal rights and the safety of our users.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encrypted data transmission, secure server infrastructure, regular security audits, and restricted employee access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.

Supervisory Authority

If you have concerns about how we handle your personal data or believe your rights have been violated, you have the right to lodge a complaint with the supervisory authority responsible for data protection in Ireland. You can contact the Data Protection Commission (DPC) at their office in Dublin, or visit their website for further information on making a complaint.

International Transfers

Your personal information is primarily processed and stored within Ireland and the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place in accordance with data protection laws, including standard contractual clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following such notification constitutes your acceptance of the updated Privacy Policy.